Bitmain
Bitmain technologies Limited is a Chinese IC design company founded in the first quarter of 2013, which specializes in research, development and sales for custom mining chips and miners. We aim to quickly deliver innovative and competitive custom hardware solutions to help the community. Bitmain is able to provide the most power effective Bitcoin mining solution on today’s market.
Description
Bitmain is a team of technologists, venture capitalists, entrepreneurs and Bitcoin enthusiasts. Our core members have years of ASIC development experience, and have designed and mass produced several digital signal processing ICs.
We reject some business practice in the community, which is intended to distribute the risk and benefit asymmetrically. We are here to change it: we will not accept pre-order forever before we feel logically 100% sure that we can deliver on time. There will be no unexpected waiting and failed/delayed taping-out or any other kinds of delaying risks for our customers.
We also give you a 24 Month Warranty to all our Products.
We created a myth in bitcoin community: no pre-orders and shipping on time. We are earning more and more trust from worldwide customers.
Bitmain also run the AntPool mining pool.
DDoS
On or around March 12th, 2015, Bitmain became the victim of a DDoS attack. The attackers demanded ₿10 to be paid. Bitmain instead put the ₿10 toward a bounty on the attacking individual(s).[1][2]
Customer Service
In part due to the DDoS attack, Bitmain posted additional customer service contact details[3]:
For: None Main land China Customers:
For faster warranty/tech support, please contact
+1-844-248-6246 option 2 via telephone
Support Ticket: support@bitmain.zendesk.com
Live Chat
https://v2.zopim.com/widget/livechat.html?key=2ZaJsbRPVUUFCqOE8MmgXgbFFdNYxOBPSimply Return the defective item to the following address with a Tracking Number.
*90-days from the purchase from the manufacture (not when you purchase it from someone who is reselling it)Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207
USAPlease include the printed Bitmaintech.com Order Confirmation Page and Printed Return Address and a Brief Description of what is not working for you and a way to reach you
Expired Warranty Item can be serviced for fees. (Cost varies)