MtGox/IRC mtgox

This page is updated with common questions we receive in the #mtgox support channel on freenode.net. I do not work for MtGox nor am I receiving any financial gain or special treatment for this page. Just helping out. (Delerium)

Service Status

26/07/2013 11:18 BST - No issues reported

Known Issues / Recent Announcements

24/07/2013 Additional Clarification on current withdrawls from MtGox

International Transfers - Right now larger transfers of 5 digits or more are receiving priority over smaller transfers. Should you have multiple withdrawls underway, the value of these are added together and considered for this transfer priority.

SEPA Transfers - There are no official delays on SEPA transfers but, due to banking limits, larger transfers may still experience delays.

24/07/2013 Litecoin in July?

Extract from MtGox channel regarding Litecoin implementation in July.

[06:32] <xxxxx> MagicalTux is Mt.Gox still aiming to release Litecoin in July?

[06:38] <marionxd> xxxxx: no

This should not be taken as a never, however, simply that it won't be in July. For clarification, 'marionxd' is an MtGox employee.

General MtGox Support Helpdesk

Open a ticket on http://support.mtgox.com/

General FAQ's can be found here: https://support.mtgox.com/entries/20195237-General-Questions

Media

This isn't an exhaustive list of news but if something of note appears, i'll try and add here.

08/07/2013 - UK Bitcoin Exchanges Don't Need to Register under AML Regulations Britains HMRC States

02/07/2013 - Bitcoin Foundation Response to California DFI

29/06/2013 - MtGox Registers as a Money Transmitting Company in the US - Great news for US Residents - this could open up doors for new financial partners to get money in and out of the exchange faster and more efficient. Another link here

25/06/2013 - MtGox Update Magneto Merchant Plugin

21/06/2013 Clarity on USD Withdrawls + More! - Very informative post by Mt.Gox PR Team. Keep up the good work!

20/06/2013 - MtGox Update their buy/sell webpage form with a confirmation box!!! Great news for those that mistype or misclick (like me)

20/06/2013 - Clarity on USD Withdrawls from Mt Gox

08/06/2013 - Another Obvious Fud Does the Rounds Date is a Sunday not Saturday and IP address numbers cant go up to 523 - failfud.

04/06/2013 - Statement Regarding Technocash Transfers

03/06/2013 - Turkish People are Closing Their Bank Accounts In Protest of their Government and Media Censorship'

30/05/2013 - Mt.Gox Statement Regarding Account Verifications

30/05/2013 - Liberty Reserve arrests are causing 'pain' to criminals

28/05/2013 - OK Pay to Withdraw Bitcoin Support to all Exchanges

23/05/2013 - Raids force Liberty Reserve offline More Links

Websocket / API Changes

26/07/2013 API Change

For anyone calling ticker/etc directly from https://mtgox.com/api/* or https://mtgox.com/code/* now you are going through a proxy, and not directly to MtGox anymore. It is strongly suggested to switch to data.mtgox.com

08/07/2013 Websocket Changes

A new field has been added to the user_order broadcast. The field is called 'reason'. This field tells you exactly why an order has been removed from the order book. These are:

• "requested" for when the customer manually requested the order to be cancelled
• "completed_active" for orders that complete instantly (market orders and invalid orders)
• "complete_passive" for limit orders

Trading Questions

Q. Is there a limit to open orders per account?

Yes, 200.

Q. How are people submitting the same order on all currency trading books?

They aren't. There is only one order book, the orders you see on one currency specific order book are also on all currency order books. There is a 2.5% currency conversion fee (added into the price). Eg. If someone buys in GBP from someone selling their BTC in EUR then the price of the EUR order appears in the order book as the price converted to GBP+2.5%.

Deposits

Funds deposited with Mt.Gox must come from the bank account with the name that matches the owner of the Mt.Gox account. Furthermore, funds may only be withdrawn to an account that is under the Mt.Gox account owner`s own name, except where transferring Bitcoins or other non-fiat currencies.

Withdrawls

Q. What's the process of transferring BTC out of mt.gox into to another person's wallet?

You buy btcs with your currency then goto https://mtgox.com/trade/funding-options#withdraw, choose Bitcoins

Q. How much does it cost to withdraw from Mt Gox?

http://bitcoin.stackexchange.com/questions/10207/around-eur-40-to-withdraw-from-mtgox

Q. How long does it take to receive money when withdrawing using SEPA?

The limits on mtgox's polish bank account limit the volume of SEPA transfers they do, so you might be stuck in the queue for a while, especially with larger transfers. If you need the money fast, use international transfer option.

Q. Is okpay withdrawal still viable / working? (Added 24/06/2013)

No. Even though this option is currently on the website, it will give you an error stating this method is not available anymore.

Verification

Q. How do I verify with no utility bills?

A "certificate of residence" would do in this instance. If it is not in english, it may require an official translation to be accompanied with it.

Website Related Info

Q. I keep getting a 50x error everytime I log in. If i press F5 the page loads fine, what can I do?

This is caused by a local caching issue. If you log out, clear your cookies, this should fix the issue going forward.

What is a Bitcoin and how does it work?

A good series of videos from BitcoinTacticat is doing the rounds explaining bitcoins in plain english.

Video Link

Archive Announcements

17/07/2013 Video from Roger Ver on MtGox Finances to ease the communitys misplaced fears on MtGox Insolvency Additional comment by Memory Dealers aka Roger Ver on Reddit

04/07/2013 All Withdrawls Resume!

Additional quotes from MtGox (MagicalTux):

Q. Is mtgox still manually doing trades or are we back to auto trades now but still up to 2 weeks clearing backlog?

A. We're still working with the new bank on initial setup, and because of the volume we have, they asked to not overflow them with requests since day 1

Q. Was it all withdrawls that were frozen or just ones to USA?

A. We're switching all withdrawals to the new banks, causing delays for same reason as 1)