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'''23/06/2013 22:21 BST - No issues reported - system has returned to normal from the earlier outage (hardware related issue) | '''23/06/2013 22:21 BST - No issues reported''' - system has returned to normal from the earlier outage (hardware related issue) | ||
Revision as of 21:58, 23 June 2013
This page is updated with common questions we receive in the #mtgox support channel on freenode.net. I do not work for MtGox nor am I receiving any financial gain or special treatment for this page. Just helping out. (Delerium)
Service Status
23/06/2013 22:21 BST - No issues reported - system has returned to normal from the earlier outage (hardware related issue)
Known Issues
21/06/2013 Clarity on USD Withdrawls + More! - Very informative post by Mt.Gox PR Team. Keep up the good work!
General MtGox Support Helpdesk
Open a ticket on http://support.mtgox.com/
General FAQ's can be found here: https://support.mtgox.com/entries/20195237-General-Questions
Media
This isn't an exhaustive list of news but if something of note appears, i'll try and add here.
20/06/2013 - MtGox Update their buy/sell webpage form with a confirmation box!!! Great news for those that mistype or misclick (like me)
20/06/2013 - Clarity on USD Withdrawls from Mt Gox
08/06/2013 - Another Obvious Fud Does the Rounds Date is a Sunday not Saturday and IP address numbers cant go up to 523 - failfud.
04/06/2013 - Statement Regarding Technocash Transfers
03/06/2013 - Turkish People are Closing Their Bank Accounts In Protest of their Government and Media Censorship'
30/05/2013 - Mt.Gox Statement Regarding Account Verifications
30/05/2013 - Liberty Reserve arrests are causing 'pain' to criminals
28/05/2013 - OK Pay to Withdraw Bitcoin Support to all Exchanges
23/05/2013 - Raids force Liberty Reserve offline More Links
Trading Questions
Q. Is there a limit to open orders per account?
Yes, 200.
Q. How are people submitting the same order on all currency trading books?
They aren't. There is only one order book, the orders you see on one currency specific order book are also on all currency order books. There is a 2.5% currency conversion fee (added into the price). Eg. If someone buys in GBP from someone selling their BTC in EUR then the price of the EUR order appears in the order book as the price converted to GBP+2.5%.
Deposits
Funds deposited with Mt.Gox must come from the bank account with the name that matches the owner of the Mt.Gox account. Furthermore, funds may only be withdrawn to an account that is under the Mt.Gox account owner`s own name, except where transferring Bitcoins or other non-fiat currencies.
Withdrawls
Q. What's the process of transferring BTC out of mt.gox into to another person's wallet?
You buy btcs with your currency then goto https://mtgox.com/trade/funding-options#withdraw, choose Bitcoins
Q. How much does it cost to withdraw from Mt Gox?
http://bitcoin.stackexchange.com/questions/10207/around-eur-40-to-withdraw-from-mtgox
Q. How long does it take to receive money when withdrawing using SEPA?
The limits on mtgox's polish bank account limit the volume of SEPA transfers they do, so you might be stuck in the queue for a while, especially with larger transfers. If you need the money fast, use international transfer option.
Verification
Q. How do I verify with no utility bills?
A "certificate of residence" would do in this instance. If it is not in english, it may require an official translation to be accompanied with it.
What is a Bitcoin and how does it work?
A good series of videos from BitcoinTacticat is doing the rounds explaining bitcoins in plain english.