Dwolla is an e-commerce business allowing payments and money transfers to be made through the Internet.
A Dwolla account can be funded with electronic debits from a bank account or by receiving a money transfer from another Dwolla member. Funds in a Dwolla account can be withdrawn to a bank account or by sending a money transfer to another Dwolla member.
Dwolla Corp, located in Des Moines, Iowa, is registered as a money transmitter in Iowa and provides accounts only to those who bank in the United States.
The fee for transferring money to another Dwolla member is a fixed $0.25 per transaction. The sender can choose to pay the fee or to have the fee deducted from the amount sent.
Dwolla funds are transferred only to another Dwolla account. Dwolla allows a pending payment notice to be sent through Facebook and Twitter to notify a recipient who may or may not already be a Dwolla member, however for the recipient to claim the funds, the recipient must establish an account on Dwolla.
When available funds are transferred from one Dwolla account to another, the recipient has access to the funds immediately.
The process of adding funds can take from two to five business days. This is because Dwolla uses the Federal Reserve's ACH network which incurs these delays.
If transfer is made where funds must first be drawn from the sender's bank account, the transaction status will show as pending until the underlying funding transaction has completed.
Withdrawing funds from Dwolla to a bank account could complete the next business day however waiting two to three business days before the transaction completes is possible as well.
Dwolla has introduced a hybrid ACH service which eliminates the delay however only a very limited number of banks are using that service as of May, 2011.
For personal accounts there is a $5,000 per-transaction limit. Business accounts have a $10,000 per-transaction limit.
A Dwolla Hub is an optional service that assists in requesting a payment. Once enabled, the account holder can request money from anyone simply by providing the address to the account holder's hub page. For example, the founder of Dwolla has his own hub page.
ACH fraud can occur (e.g., stolen account used to make payments, account holder falsely disputes a transaction they had authorized, etc.) so there is the risk of ACH chargebacks. In some circumstances, an ACH chargeback can occur within 180 days of the transaction. No payment cards (neither credit card nor debit card) are used to fund Dwolla accounts, thus the relatively common payment card chargeback is not a factor for Dwolla transactions.
In July of 2011, Dwolla changed their terms of services to include:
- "The receiving party of a transaction may be subject to chargebacks occurring within the account if claims are made by the sending party or by the financial institution. In the event fraud occurs, funds may be reversed and arbitration will begin with both parties."